When you sign up for our cooking courses or contact us, we gather certain details to provide you with the best learning experience. Here's what we typically collect:

• Your name and email address when you register for courses
• Phone number if you choose to provide it for course updates
• Billing address for processing course payments
• Learning progress and course completion data
• Comments and questions you submit through our platform
• Technical information like IP address and browser type for site functionality

We don't collect more than necessary. If you're just browsing our site without creating an account, we only gather basic technical data through cookies.

Your data helps us deliver quality education and improve your experience. We use it for specific purposes and never sell it to third parties.

Course Delivery and Support

We use your contact details to send course materials, answer questions, and notify you about program updates. Your learning progress is tracked so you can pick up where you left off.

Payment Processing

When you enroll in paid courses, we process your payment information through secure third-party processors. We don't store full credit card numbers on our servers.

Communication

We'll send you emails about your courses, occasional tips about sous-vide cooking, and updates about new programs. You can unsubscribe from marketing emails anytime while still receiving essential course-related messages.

We store your information on secure servers located within the European Union. Our technical measures include encryption, regular security audits, and access controls to protect your data.

Only authorized team members can access personal information, and they're trained on data protection practices. We use industry-standard SSL encryption for data transmission.

Retention Periods

We keep your data for different periods based on its purpose:

After these periods, we either delete your data or anonymize it so it can't be linked back to you.

You have substantial control over your personal information. Here's what you can request from us:

To exercise any of these rights, email us at contact@reolineromas.com with your request. We'll verify your identity and respond within one month.

We use cookies to make our site work properly and understand how people use it. Some are essential, others help us improve.

Essential Cookies

These keep you logged in and remember your course progress. Without them, the site wouldn't function. They don't track you across other websites.

Analytics Cookies

We use analytics tools to see which pages are popular and how long people spend learning. This data is aggregated and doesn't identify individual users.

You can control cookies through your browser settings, though blocking essential ones might limit site functionality.

We don't sell your data. Period. But we do work with trusted service providers who help us operate:

• Payment processors to handle course fees securely
• Email service providers to send course materials and updates
• Hosting providers who store our website data in EU facilities
• Analytics services to understand site usage patterns

These partners only access data necessary for their specific function and are contractually bound to protect it.

Your data stays primarily within the European Union. If we ever need to transfer data outside the EU, we'll ensure appropriate safeguards are in place through standard contractual clauses approved by the European Commission.

Some of our service providers operate globally, but they're all certified under privacy frameworks that meet GDPR standards.

Our courses are designed for adults. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has provided us with personal data, contact us immediately and we'll delete it.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and post the updated version here with a new date.

Continuing to use our services after changes means you accept the updated policy. If you disagree with changes, you can close your account.

If you're not satisfied with how we handle your data, you have the right to lodge a complaint with Latvia's Data State Inspectorate (Datu valsts inspekcija).

You can reach them at Blaumana iela 11/13-15, Riga, LV-1011, or visit their website at www.dvi.gov.lv. However, we'd appreciate the chance to address your concerns directly first.